Xeserve offers a 99.9% Uptime Guarantee. That means your web site is guaranteed operational 99.9% of the time in any calendar month. Xeserve's guarantee of 99.9% service uptime allows for 45 minutes of (HTTP) service outage per month as defined here. If any server has any additional 45 minutes of downtime (90+ minutes in total) then you will receive 1-Month Free Web Hosting added to your account. For purposes of this guarantee, only downtime lasting at least 10 consecutive minutes is considered a service outage.

Xeserve will not be held responsible for Service Outages resulting from non-Xeserve.com-owned equipment including, but not limited to, Internet NAP failures, DOS Attacks or congestion and backbone failures. Additionally, Xeserve.com will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, for outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites.

Free month hosting will be only added upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To claim your free month of hosting, you will need to submit a request to our billing department the first few days of the following month that the service outage occurred. Please submit your refund inquiries by submitting a ticket to the Billing Department via the Help Desk